Terms of service

1. Who we are

This website is operated by AI Edge Solutions (“AI Edge”, “we”, “us”), a company registered in England and Wales, company number 16214933, with its registered office at 14 Greenlands, Tattenhall, Chester CH3 9QY. You can reach us at incoming@theaiedge.co.uk.

2. These terms

By using this website you accept these terms. Where we provide services to you, these terms apply alongside the proposal, statement of work or written agreement covering that engagement. If anything in that document conflicts with these terms, that document takes precedence for the engagement it covers.

3. Our services

We provide AI training and education, automation and development work, and consulting. The scope, fees, dates and deliverables for any engagement are set out in the proposal or written agreement we send you, and are agreed before work starts.

4. Bookings, fees and payment

• Fees are those set out in your proposal or on the relevant page of this website at the time of booking. Prices shown on this website are indicative and may change; the price we confirm in writing is the price that applies.
• Unless agreed otherwise in writing, invoices are payable within 14 days of the invoice date.
• We may charge interest on late payment at 8% above the Bank of England base rate, in line with the Late Payment of Commercial Debts (Interest) Act 1998.
• Travel beyond the areas described on our website may be quoted separately and will always be agreed in advance.

5. Changing or cancelling a booking

We know things move. If you need to reschedule a training session, tell us as early as you can and we will do our best to find a new date at no extra cost. Where a session is cancelled or moved at short notice, we may charge for costs we have already committed to, such as non-refundable travel. Any cancellation terms specific to your engagement will be set out in your written agreement and take precedence over this section.

If we have to cancel or reschedule a session, we will offer you an alternative date or a refund of any fees paid for that session.

6. Your responsibilities

So that we can deliver well, you agree to provide the access, information and people we reasonably need, for example a suitable room and internet connection for in-person training, attendee numbers in good time, and access to any systems the agreed work depends on. Where our work depends on third-party platforms or accounts, you are responsible for holding the necessary licences and permissions for them.

7. Intellectual property

We keep ownership of our training materials, frameworks, templates, methods and any pre-existing tools we use, including everything published on this website. When you attend our training or engage us, we grant you a licence to use the materials we provide for your own internal business purposes. You may not resell them, publish them, or deliver them as training to others without our written permission.

Where we build something specifically for you, ownership of that deliverable is dealt with in your written agreement. You keep ownership of your own data and content throughout.

8. Confidentiality

Each of us will keep the other's confidential information confidential, and use it only to deliver or receive the services. This does not apply to information that is already public, that is received legitimately from someone else, or that we are required to disclose by law.

9. What we can and cannot promise

We will provide our services with reasonable care and skill. AI tools change quickly and produce results that vary with how they are used, so while we teach the practices that make them reliable, we cannot guarantee a particular commercial outcome, time saving or result. Nothing on this website is legal, financial or professional advice, and you should not rely on it as such.

10. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot legally be limited.

Subject to that, we are not liable for loss of profit, loss of business, loss of anticipated savings, loss or corruption of data, or any indirect or consequential loss; and our total liability in connection with any engagement is limited to the fees you have paid us for that engagement.

These terms are written for business customers. If you are a consumer, your statutory rights are not affected.

11. This website

We work to keep this website accurate and available, but we do not guarantee it will be uninterrupted or error-free, and we may change or withdraw any part of it. Where we link to other websites, we do not control them and are not responsible for their content.

12. Data protection

How we handle personal data is set out in our privacy policy, and our use of cookies in our cookie policy.

13. Changes to these terms

We may update these terms from time to time. The version published here when you book applies to that booking, and the date at the top shows when they were last changed.

14. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.